See How Wallet Data Fits Our Policy
We collect the details needed to create and protect your account, confirm phone access, process wallet activity and answer support requests. This can include your contact details, verification results, login records, device signals, cookie preferences and transaction references. When you use DANA, OVO, GoPay, QRIS, bank
-
1
transfer or a virtual account, we may receive payment status and reference data from the relevant payment route; we do not need your wallet password. We use these records to display account status, investigate failed steps, detect unusual access and meet applicable requests where local law
-
2
permits. We keep information only for as long as needed for these purposes or for a valid legal obligation, then remove or anonymise it under our internal retention process. The Privacy Policy applies to account access through supported browsers and devices, and any eligibility or access
-
3
question depends on local law. Contact us before opening an account if you need a clear explanation of a particular data use.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.